Privacy Policy

1. Introduction

Welcome to ProgrammingCA. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website programmingca.online, use our services, or interact with us in any capacity.

We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our website and services, you consent to the data practices described in this policy.

ProgrammingCA is located at 180 University Avenue, Suite 1500, Toronto, Ontario M5H 3M7, Canada. If you have any questions about this Privacy Policy, please contact us at [email protected] or call us at +1 (416) 847-3291.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

2.1 Personal Information You Provide

When you interact with our services, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address, and company name
• Account Information: Username, password, and account preferences
• Project Details: Information about your software development needs, technical requirements, and business objectives
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors)
• Communication Data: Content of messages, emails, and feedback you send to us
• Professional Information: Job title, industry, company size, and other business-related details

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website, and navigation paths
• Technical Data: Screen resolution, time zone settings, browser plugins, and language preferences
• Location Data: General geographic location based on IP address (city and country level)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, analytics providers, advertising networks, and public databases, which we combine with information we collect directly from you.

3. How We Use Your Information

We use the collected information for various legitimate business purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered software development services
• Communication: To respond to inquiries, send service updates, provide customer support, and deliver requested information
• Project Management: To understand your requirements, develop solutions, manage projects, and deliver results
• Payment Processing: To process transactions, send invoices, and manage billing
• Marketing: To send promotional materials, newsletters, and updates about our services (you can opt-out at any time)
• Analytics: To analyze usage patterns, improve our website, and enhance user experience
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Research and Development: To develop new services, features, and technologies

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements

4.2 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most browsers accept cookies by default, but you can configure your browser to refuse cookies or alert you when cookies are being sent.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including cloud hosting, payment processing, email delivery, analytics, customer support, and marketing assistance. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to legal requests.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• ISO 27001 certification for information security management

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security measures.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained while your account is active and for 7 years after account closure for legal and accounting purposes
• Project Data: Retained for the duration of the project and for 5 years thereafter for contractual and warranty obligations
• Marketing Data: Retained until you opt-out or request deletion
• Analytics Data: Typically retained for 26 months in aggregated, anonymized form

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

8. Your Privacy Rights

Under PIPEDA and other applicable Canadian privacy laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you, including information about how it is used and with whom it has been shared.

8.2 Right to Correction

You can request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Right to Deletion

You may request that we delete your personal information, subject to certain legal exceptions (e.g., legal obligations, legitimate business interests).

8.4 Right to Withdraw Consent

Where we rely on your consent to process personal information, you can withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

8.5 Right to Opt-Out

You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or call +1 (416) 847-3291. We will respond to your request within 30 days and may require verification of your identity before processing your request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our servers and service providers are located. These countries may have different data protection laws than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.